Firm Operations Opportunities

This position reports to the Manager of Applications & Projects and is responsible for delivering outstanding Applications & Project support to the firm.  The Systems Analyst will provide 3rd Level Application Support, Project Support, Knowledge Transfer and Application Portfolio Management. 

PRIMARY DUTIES:

• Significant experience with PC imaging and desktop management including application deployment and driver and .MSI file updates, Service Center Console Management (SCCM)
• System Center Console Manager (SCCM):  Responsible for SCCM support, Image task sequence updates, create and deploy application packages, create software update packages
• Strong knowledge of Windows 2008 Administration with Active Directory (Provisioning, Group Policies, OU, scripting, etc.) and Systems Management tools
• Managing application lifecycle (patching, upgrades, installs, etc.)
• Desktop Image management:  Windows 10, Windows 8.1 updates, Windows 7.  Working knowledge of Microsoft Windows 7, Windows 8.1, Windows 10 and Microsoft Windows Server 2008, 2008 R2 Operating Systems
• Thorough knowledge of Microsoft Office 2010 and experience with technology rollouts / upgrades
• Virtual Desktop Image Management:  Build/manage gold image for windows 7,8.1,10, create multiple desktop pools for login, create app stacks containing primary applications for images
• Vsphere (VDI):  Build the linked clones for the desktop pools and also to house the golden image.  Create app stack updates on a VM in vsphere
•  Experience configuring and trouble-shooting desktops, laptops, and other office peripherals
• 3rd level application support for multiple firm applications
• After Hour on call 3rd level support
• Internal IT cross training and knowledge transfer

SECONDARY DUTIES:

• Identify training opportunities and attend training to enhance firm operations
• Participate as a resource on various IT Projects
• DMS Management: FileSite & netDocs SME providing 3rd level support.  File Imports & Exports.
• Basic SQL knowledge to navigate and update tables to give access to EIS or troubleshoot issues

Qualified candidates must possess previous experience utilizing a Help Desk ticketing system to record and track customer reported incidents; excellent communications skills and high degree of professionalism, along with a willingness to “do whatever it takes” with high energy within a collaborative team environment; and, a demonstrated ability to deliver superior customer service.  Prior experience supporting desktops, laptops, and other technology in an office setting; and, experience with process improvement methodologies are preferred. 

Interested candidates are asked to submit a cover letter and resume to: tfrazier@clarkhill.com AND bstanton@clarkhill.com.  

The Legal Administrative Assistant (LAA) handles all secretarial duties for designated attorneys.  The secretary must maintain positive contact with clients and maintain confidentiality of client matters.  The LAA may perform billable work at the request of an attorney. 

ESSENTIAL FUNCTIONS:

• Types letters, memoranda, and other legal documents from notes or dictation from attorney or paralegal;
• Accepts incoming calls to attorneys and responds appropriately. Relays messages on to the attorney in a timely manner;
• Sorts all incoming mail and distributes accordingly;
• Opens new files, checks conflicts of interest, maintains all client hard copy and electronic files, and saves documents to the DM. Closes files and archives as necessary;
• Receives visitors/clients, maintains good public relations, maintains confidentiality of attorney-client relationship;
• Schedules appointments, maintains calendar, makes travel arrangements, and reminds attorneys of such;
• Works closely with assignments to ensure deadlines are met daily;
• Enters timekeeper’s time in Carpe Diem, if timekeepers can't enter their own;
• Completes expense reimbursement reports through Chrome River for assigned attorneys;
• Performs other duties as assigned by timekeeper(s) or Office Manager;
• Volunteers to help other secretaries meet deadlines as time allows.

KNOWLEDGE, SKILL, ABILITIES:

• Minimum of five years legal administrative assistance experience
• Experience in Corporate, Immigration and/or Bankruptcy law
• Proficiency in Microsoft Word, Excel and Outlook, Adobe, and document management systems, and demonstrated ability to learn any department specific software;
• Ability to work in a collaborative teamwork environment and share information, goals, opportunities, successes and challenges with the appropriate parties proven through experience;
• High level of accuracy, attention to detail, and excellent proofreading skills proven through experience;
• Excellent oral and written communication and interpersonal skills proven through experience;
• Ability to interact effectively with all levels of personnel proven through experience;
• Ability to be flexible to respond quickly and positively to shifting demands and opportunities proven through experience;
• Ability to work under tight deadlines and handle multiple, detailed tasks proven through experience.
• Should be familiar with legal terminology and procedures.
• Should be dependable, trustworthy, and able to maintain strict confidentiality.
• Should possess a demeanor in keeping with a professional legal office.

Click here to apply

Clark Hill PLC is in need of a Data Analyst for the Insurance/Reinsurance practice group in our Chicago office.  Ideal candidates should possess superior computer skills, including word, excel, and databases; and a high-level of attention to detail.  Experience in Filemaker Pro Databases is a plus.  Qualified candidates should also possess strong interpersonal skills, excellent written and oral communication skills, and an ability to stay organized and multi-task in a fast-paced environment.  Data analysis experience preferred.  A Bachelor’s Degree is required.  (Placements through external recruiters will not be considered at this time.)

Apply using the link below.

Click here to apply

This position reports to the Director of Service and Support; teams with all members of the IT department; serves as an escalation point for the Service Desk; assists with process improvement through efficiency, quality, and service of ongoing work.

Essential Job Functions:

• Assist with the rollout of the Next Generation Service Desk providing end user support across 26 offices in 5 different time zones with an outsourced Level 1 support team.
• Provide second-contact Service Desk support to all Clark Hill users via phone, e-mail, help desk ticketing software, or other channels as appropriate.
• Assist with the development and on-going maintenance of a Service Desk Knowledge Base that can be leveraged by the IT organization.
• Provide timely and effective communication with customers regarding the status of reported issues.
• Identify opportunities for process improvements, and collaborate with team members with respect to documentation and implementation of these process improvements.
• Assist with the development of a Hardware standardization policy to consolidate the Firm’s fleet of desktops, laptops, tablets, and computer peripherals. 
• Assist with the development and maintenance of a proper Asset Management solution to track end user technology.   
• Provide input to / perform analysis for / or lead team projects,  such as consolidation of mobile phone carriers, implementation of a conference room scheduling solution as appropriate.
• Assist and train other team members, as required.
• Provide on-call support on a rotating basis or as assigned.  Ensure that off-business hours work is covered as needed to ensure support of maintenance tasks.
• Occasional travel to other locations for work purposes, as appropriate in order to support team efforts and objectives.

Minimum Job Requirements:

• Possess an advanced degree in Information Technology or related discipline.
• Minimum of five (5) years of prior experience in a Help Desk support capacity, supporting enterprise class organization.
• High-level competency with all Microsoft products and software, and related processes.
• Ability to manage multiple tasks simultaneously with a high level of organizational skills.
• Experience with Mobile Device Management (MDM) solutions and Two Factor Authentication.
• Strong knowledge of Service Desk ticketing systems.
• Excellent communication skills, verbal and written.
• Demonstrated ability to work in a fast-paced collaborative environment.
• Experience in root cause analysis of complex IT issues.
• Strong knowledge of end user provisioning, status changes, and offboarding. 
• Basic Networking knowledge around DNS, DHCP, and IP Configuration.
• Experience with Microsoft System Center.

Interested candidates are asked to submit a cover letter and resume to: jshotwell@clarkhill.com.  

The Director of IT Applications is responsible for the complete application landscape used to support the Firm.  Included in this scope are all internal applications hosted within the Clark Hill Strasburger IT environment, SaaS (Software as a Service) applications to which the Firm subscribes and applications which may be used on mobile devices such as tablets and smartphones.  This Resource is responsible for the strategy for functionality (business analysis), identification of solutions, implementation and on-going support of those solutions.  The Director of Applications will manage the support teams, both internal and external necessary to execute this function.  The role will manage the Training Function within IT to ensure alignment between the applications and the instruction provided.  This role is also responsible for communication from IT to the user community including items such as newsletters and briefings.

ESSENTIAL FUNCTIONS:

• Develop the strategy for, implementation of, and support of the comprehensive application landscape for Strasburger.
• Working with the Business, identify new requirements and recommend solutions to address those needs.  Implement the solutions including both technical and organization change management as needed.
• Maintain current solutions including patching, updates and upgrades.
• Lead, manage and develop resources responsible for implementation and support of all solutions.
• Actively manage vendors providing SaaS solutions.
• Ensure all licensing and subscriptions are maintained at an appropriate level.
• Ensure all SaaS providers meet the necessary security benchmarks as part of the renewal process.
• Develop appropriate policies, processes and work instructions as necessary to support the function.
• Develop comprehensive Training Strategy and Plan to support the Firm; ensure Training Strategy is effectively executed.
• Ensure integration and alignment as needed across different areas of IT and other functions within the Firm.
• Where needed, work to develop custom applications using agile methodology to meet business requirements.
• Budget and financial responsibility for the Applications within the IT financials.

ADDITIONAL RESPONSIBILITIES:

• Coordinate as needed with other IT groups including Infrastructure, Customer Service, Procurement and Library.
• Develop relationships within the Firm to effectively execute the job function.
• Coordinate communication as necessary from IT to the Firm
• Act as a Project Manager as needed for initiatives within the IT Department.
• Participate and help to ensure IT is a key resource across the firm; position Information Technology as an enabler.

KNOWLEDGE, SKILLS, ABILITIES:

• Ability to lead and manage a support team.
• Ability to work with other resources and teams within IT and the Firm.
• Maintain awareness of changes in the industry, both Legal and IT, in order to ensure the Firm is appropriately positioned from an application landscape.
• Ensure appropriate level of awareness of key solutions to provide effective support.
• Ability to manage development teams using Agile methodology.
• Some travel and overtime may be required.

EXPERIENCE, EDUCATION/TRAINING REQUIREMENTS:

• 10-15 years of Experience in Information Technology.
• B.S. degree or equivalent work experience is required.
• M.S. degree or equivalent work experience is preferred.

Click here to apply

This high-impact role will directly influence the Firm’s technology and product roadmaps for web-based applications, along with how we grow and keep our users engaged.

Essential Functions: 

• Maintain, enhance, and upgrade our web server/application suite based on business and developer requirements.
• Develop sites using industry standard code and technologies.
• Contribute to our transition to a service-oriented architecture, and support third party application onboarding/offloading.
• Partner with other firm departments to identify business needs and translate those into use cases and high-level customer experience requirements.
• Be aware of technology shifts and make recommendations beneficial to the success of the Firm.
• Develop technical requirements based on business need.
• Support other firm software packages such as Needles, box, and other applications that the firm may utilize.
• Serve as a key business process analyst and technology solutioning specialist between attorneys, business units, and IT.

Knowledge, Skills, and Abilities:

• 7+ years in the IT industry and a good understanding of the full life cycle of development.
• 6+ years of MS-SharePoint developer experience (MS-SharePoint 2016/13, MS-SharePoint On-Line Application/Solution development) worked as a Technical SME for SharePoint, previously implemented SharePoint based Business solutions, branding, Business Process Automation, Content Management, Dashboard/Reporting.
• 5+ years of experience developing interactive web applications using a dynamic scripting language like PHP, .Net, Python, or Perl.
• 3+ years of SharePoint workflow solution developer experience using industry standard forms and workflow technologies.
• 1+ years of developer experience using SharePoint Designer.
• 1+ year of O365/ SharePoint Online sites design, development, creation and maintenance experience.
• Proficiency with HTML5 development, including CSS3 and Javascript technologies like jQuery, Angular, and SASS.
• Proficient with responsive design and mobile-friendly HTML.
• Proficient with SQL and Relational Databases, especially MySQL and/or RDS.
• Proficient with Search Engine Optimization. Demonstrated methods to drive user visibility. 
• Comfortable using revision control methodology.
• The ability to provide detailed specifications, mockups/prototypes, and style guides.
• Understanding of active directory.
• Experience working in a collaborative team environment.

Experience, Education, and Training Requirements:

• Bachelor’s Degree Computer Science (or comparable field).
• Provide technical leadership through design, initiative, creativity, and improving the performance of junior staff
• Manage work assignments to meet deadlines of self and others.
• Translate business and design goals into a quality deliverable.

Click here to apply

The Payroll Manager will be responsible for maintaining and managing the Firm payroll systems, including the day to day management of all departmental staff members.

Essential Functions:

• Maintain payroll information by designing systems; directing the collection, calculation, and entering of data.
• Update payroll records by reviewing and approving changes in exemptions, insurance coverage, savings deductions, job titles, and department/division transfers.
• Pays employees by directing the production and issuance of paychecks or electronic transfers to bank accounts.
• Prepares reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages.
• Determines payroll liabilities by approving the calculation of employee federal and state income and social security taxes, and employer’s social security, unemployment, and workers compensation payments.
• Balances the payroll accounts by resolving payroll discrepancies.
• Provides payroll information by answering questions and requests.
• Maintains payroll guidelines by writing and updating policies and procedures.
• Complies with federal, state, and local legal requirements by studying existing and new legislation; enforcing adherence to requirements, advising management on needed actions.
• Maintains employee confidence and protects payroll operations by keeping information confidential.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Completes operational requirements by scheduling and assigning employees; following up on work results.
• Maintains payroll staff by recruiting, selecting, orienting, and training employees.
• Maintains payroll staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
• Contributes to team effort by accomplishing related results, as needed.

Minimum Requirements:

• Minimum three years prior experience running a payroll department for at least 2,000 employees.
• Possess detailed knowledge of all applicable payroll laws and regulations.
• Possess prior HRIS/Payroll system conversion experience.
• Possess superior interpersonal skills and proven ability to manage teams as well as gain the trust and confidence of those throughout the firm.
• Possess strong written and oral communication skills.
• Highly organized and efficient.
• Proficient at MS Office (specifically Excel).
• Working experience re. payroll tax at the federal, state and local level.
• Possess team player orientation.
• Advanced education degree preferred.

Click here to apply

Seeking an entry level data analyst to assist the Conflicts Manager with researching, running, and reviewing conflict reports, as well as all other related Conflicts Department tasks. This regular, full-time position will be located in our Detroit, MI office. Work hours are 8:00 AM – 5:00 PM, Monday – Friday, with some flexibility during these regular business hours. The availability to work overtime is also a requirement.

The ideal candidate must be an analytical thinker, possess excellent customer service skills, have outstanding attention to detail, and enjoy technology.

The person in this position will be taught how to use Elite and other Conflict Checking Software, and will be processing lateral hire conflict research, as well as the day-to-day conflict searches. This position requires:

• A degree in a related discipline, or significant advancement toward a degree;
• Excellent researching skills;
• Proficiency using Excel and Word; and
• The ability to understand the importance of maintaining and verifying data integrity.

Interested candidates are asked to submit a cover letter and resume to Kathleen Klish at kklish@clarkhill.com

Clark Hill PLC is seeking an EDiscovery Project Manager responsible for managing projects in its five West Coast offices. This position is in the firm’s Information Governance and Discovery Services Group and ideally based out of the Phoenix or Los Angeles office.  This role offers a very non-silo environment with strong opportunity for growth.

Primary activities include assisting case teams with preservation and coordinating client data collection, coordinating and making recommendations on processing, culling and ECA tools, full administration of review databases and running and QCing productions.  Additional activities include budgeting, timeline development, and overall project planning.  Administrative duties include assisting the Information Governance and Discovery Services Group in continual drafting and updating of best practices documentation, technology vetting projects, and some training and CLE work surrounding ediscovery.

Qualified candidates will possess a minimum of three years of ediscovery experience preferably within a law firm or professional services firm.  Candidates must have a Bachelor’s degree.  Candidates with a JD, RCA or PMP certifications are preferred.  Successful candidates will have superior problem-solving skills, strong project management skills, and exceptional attention to detail.  Knowledge of current technology, including Relativity, is required.  Interested candidates should provide a cover letter and resume to Emily Berttucci, Legal Recruitment Manager, at recruiting@clarkhill.com.  Please include “EDiscovery Project Manager” in the subject line of the submission email. (Placements through external recruiters will not be considered at this time.)

The Legal Administrative Assistant (LAA) handles all secretarial duties for designated attorneys.  The LAA must maintain positive contact with clients and maintain confidentiality of client matters.  The LAA may perform billable work at the request of an attorney. 

ESSENTIAL FUNCTIONS:

• Types letters, memoranda, and other legal documents from notes or dictation from attorney or paralegal;
• Accepts incoming calls to attorneys and responds appropriately. Relays messages on to the attorney in a timely manner;
• Sorts all incoming mail and distributes accordingly;
• Opens new files, checks conflicts of interest, maintains all client hard copy and electronic files, and saves documents to the NetDocs. Closes files and archives as necessary;
• Receives visitors/clients, maintains good public relations, maintains confidentiality of attorney-client relationship;
• Schedules appointments, maintains calendar, makes travel arrangements, and reminds attorneys of such;
• Works closely with assignments to ensure deadlines are met daily;
• Enters timekeeper’s time in iTimeKeep, if timekeepers can't enter their own;
• Completes expense reimbursement reports through Chrome River for assigned attorneys;
• Performs other duties as assigned by timekeeper(s) or Office Manager;
• Volunteers to help other secretaries meet deadlines as time allows.

KNOWLEDGE, SKILL, ABILITIES:

• Experience in Commercial Real Estate and Corporate law or Litigation preferred.
• Proficiency in Microsoft Word, Excel and Outlook, Adobe, and document management systems, and demonstrated ability to learn any department specific software;
• Ability to work in a collaborative teamwork environment and share information, goals, opportunities, successes and challenges with the appropriate parties proven through experience;
• High level of accuracy, attention to detail, and excellent proofreading skills proven through experience;
• Excellent oral and written communication and interpersonal skills proven through experience;
• Ability to interact effectively with all levels of personnel proven through experience;
• Ability to be flexible to respond quickly and positively to shifting demands and opportunities proven through experience;
• Ability to work under tight deadlines and handle multiple, detailed tasks proven through experience.
• Should be familiar with legal terminology and procedures.
• Should be dependable, trustworthy, and able to maintain strict confidentiality.
• Should possess a demeanor in keeping with a professional legal office.

Click here to apply

Clark Hill Strasburger is looking for an experienced Support Services Clerk in our busy Office Services department. Ideal candidates will have a minimum 5 years’ experience in a legal support services environment, with a focus on document production and overall mailroom processes. Experience in basic IT support will be considered a plus. This is an excellent opportunity for someone who works efficiently in a team-oriented, fast-paced environment. Organized, hard working professionals are encouraged to apply.

Required skills include, but are not limited to:

• Computer knowledge, basic use of internet for general purposes.
• Knowledge and use of postage machine.
• Knowledge and use of reproduction equipment.
• Knowledge of current postage rates and regulations.
• Ability to troubleshoot equipment problems.
• Must be organized and able to work at a fast pace in order to accurately sort and distribute large amounts of mail in a timely manner.
• Ability to communicate effectively with coworkers.
• Ability to read and understand written and oral instructions.
• Ability to lift and move up to 50 pounds.

Click here to apply

Clark Hill LLP seeks a full-time legal file/records clerk in its San Diego office. Ideal candidate should have at least one or more years of experience in a law firm or other professional services firm.  The file clerk will be responsible for providing file maintenance and management support to secretaries, paralegals and attorneys (hard files and through a document management system), backup support for reception and office services, and the closing of files.  Candidates must have excellent written and verbal communication skills, must be highly organized, take initiative and have excellent time management skills with the ability to multi-task and work in a fast-paced environment with minimal supervision.  Candidates must be proficient in Word, Outlook and general computer operations. Must be able to lift at least 25 pounds.

Interested candidates should provide a cover letter and resume to Neomi Escudero at nescudero@clarkhill.com.

Downtown San Diego law firm seeks an experienced litigation secretary with at least 4 years of experience who is motivated and detail-oriented for a busy civil litigation desk. Must have a thorough knowledge of e-filing procedures, Federal and State court rules, as well as the ability to calendar per CCP rules. Professionalism, excellent organizational skills, ability to multi-task and prioritize and proficiency in Word and Excel is a must. Must type at least 60 wpm and be a team player. Complex litigation and trial preparation experience is a plus. We offer a competitive compensation package and great benefits.

Interested candidates should provide a cover letter and resume to Neomi Escudero at nescudero@clarkhill.com.