Firm Operations Opportunities

Clark Hill frequently recruits talent to support our attorneys as they deliver exceptional service to our clients. We are seeking to hire highly-motivated individuals who understand the importance of service to both internal and external clients, and are truly team players. The skills and work ethic of our firm operations colleagues are essential to ensuring the quality of our work product and the efficient and effective operation of our growing organization.

 

Client Services Analyst - Chicago, IL

This position reports to the Client Services Supervisor; teams with all members of the IT department; documents and resolves calls to the firm’s Help Desk.

Essential Job Functions:

  • Provide first-contact help desk support to all Clark Hill users via phone, e-mail, help desk ticketing software, or other channels, as appropriate.
  • Participate in an On-Call rotation with other Help Desk team members.    
  • Document all customer contact according to established team processes.
  • Escalate help desk tickets via warm transfer, as appropriate, if unable to resolve within established guidelines.
  • Provide timely and effective communication with customers regarding the status of reported issues.
  • Coordinate with other team members and the help desk vendor to resolve reported issues within an established timeframe to ensure optimal customer satisfaction.
  • Identify opportunities for process improvements, and collaborate with team members with respect to documentation and implementation of these process improvements.
  • Occasional travel to other locations for work purposes, as appropriate in order to support team efforts and objectives.
  • Perform other hardware and software technical support tasks as assigned.

Minimum Job Requirements:

  • Possess a degree in Information Technology or equivalent experience.
  • Minimum of two (2) years of prior experience in a help desk support capacity, supporting multiple users.
  • High-level competency with all Microsoft products and software, and related processes.
  • Knowledge of network trouble-shooting techniques and root cause analysis skills.
  • Proficiency in troubleshooting desktop operating systems and associated hardware and peripherals.
  • Ability to manage multiple tasks simultaneously.
  • Strong organizational skills.
  • Excellent communication skills, verbal and written.
  • Strong customer service skills.
  • Demonstrated ability to work in a fast-paced collaborative environment.
  • Strong desire to learn and grow within an organization.

Preferred Skills:

  • Basic understanding of Active Directory and application integration including OU, Security Group, Distribution Lists, and Group Policy administration.
  • Basic Enterprise application support including installation, upgrades, and security.
  • Basic Exchange Server support including account maintenance and distribution lists management.

Qualified candidates should provide a cover letter and resume to Jason Shotwell at jshotwell@clarkhill.com.

Corporate Training Specialist - Detroit, MI

This position reports to the Director of the IT User Experience Team; teams with all members of the IT department; develops and delivers training in support of a wide range of highly integrated desktop, client/server, and browser-based applications in a legal environment.

Essential Job Functions:

  • Design, develop, and deliver appropriate learning content including instructor-led, virtual instructor-led and e-learning courses to Clark Hill members and staff.
  • Explore alternative training delivery methods to effectively optimize learning.
  • Partner with internal individuals and teams to develop and deliver skills assessments to identify current organizational skill levels and identify opportunities for training.
  • Prepare, measure, and report against quarterly training plans.
  • Develop training programs to target and close “skill gaps” and to raise productivity levels and effectiveness within the organization.
  • Utilize metrics to measure and communicate progress against quarterly training plans.
  • Develop sources and libraries of content for e-learning; utilize the firm’s Learning Management System to catalogue and manage the delivery of training.
  • Manage relationships with the firm’s training vendors and partners.
  • Work with internal and external Project Managers to coordinate the delivery of training as appropriate for installations, upgrades, new-hires, and mergers.
  • Perform as a Subject Matter Expert within the team on certain applications.

Minimum Job Requirements:

  • Possess a degree in Information Technology or related discipline.
  • Minimum of five (5) years of prior experience in a learning development and delivery role, supporting users in multiple locations.
  • High-level competency with all Microsoft products and software, and related processes.
  • Ability to manage multiple tasks simultaneously.
  • High level organizational skills.
  • Excellent communication skills – verbal, written, and presentation.
  • Demonstrated ability to work and deliver results in a fast-paced collaborative environment.
  • Experience with learning design and development software that is used for story-boarding and course development, such as Word, PowerPoint, Articulate, Captivate, or Camtasia.
  • Demonstrated project management skills and ability to drive and contribute to multiple initiatives concurrently.
  • Ability to travel (up to 25%).
  • Familiarity with legal environments and applications strongly preferred.

A track record of delivering superior customer service is required.  Qualified candidates will demonstrate a high degree of poise and professionalism and a willingness to “do whatever it takes” with high energy within a collaborative team environment.

Qualified candidates should provide a cover letter and resume to Steve Ratliff at sratliff@clarkhill.com.

Executive Marketing Assistant  - Detroit, MI

In addition to completing a broad variety of administrative tasks for the CMO, this position supports operational marketing and business development (MBD) efforts across all firm offices, including processing invoices, assistance with onboarding new team members, select event support, marketing materials updates and other special projects. 

Primary Responsibilities:

Executive Support for CMO

  • Manages an extremely active calendar of appointments, working closely with the CMO to keep him well informed of upcoming commitments and responsibilities
  • Arranges complex and detailed travel plans, providing related real-time updates on plan changes and related documentation
  • Completes expense reports accurately and in a timely fashion
  • Serves as "gatekeeper” to incoming requests or concerns addressed to the CMO, researching, prioritizing, and following up on these issues, suggesting an appropriate course of action
  • Composes correspondence on behalf of the CMO that is sometimes confidential

MBD Department Support

  • Coordinates onboarding process for new MBD team members, including scheduling training on systems, preparing a schedule for meetings with key people in MBD and other departments, drafting internal announcement, etc.
  • Works closely with the Accounts Payable Department to process marketing and business development-related invoices to ensure timely payment
  • Assists with management of the firm MBD budget, including periodic reporting 
  • Provides support executing key firm events and sponsorships as needed, including coordination of mailing lists and invitations, attendee research, facilities reservations, catering and marketing materials production
  • Makes basic updates to the firm’s website and collateral materials
  • Provides support and backup for adding and deleting contacts to the firm’s mailing lists
  • Liaises with the HR Department to alert them of MBD activities for internal communications
  • Assists with firm communications for the Clark Hill Cares Program, event information, participant responses, and manage orders
  • Supports other special projects as needed

Minimum Requirements:

  • Bachelor’s degree preferred in communications, business, or related field
  • Five + years of high-level executive assistance or similar experience, preferably in legal or another professional services environment. Marketing experience a plus.
  • Outstanding administrative, and organizational skills, with the ability to prioritize conflicting needs and maintain a realistic balance among multiple priorities 
  • Outstanding communication skills, both verbal and written
  • Ability to handle matters expeditiously, independently and proactively, and with follow-through on projects to successful completion, often with deadline pressures
  • Team orientation and ability to multi-task in a fast-paced environment
  • Ability to exercise good judgment in a variety of situations, including handling confidential matters with discretion
  • “Can-do” attitude with willingness to learn
  • Strong technology skills, and a high-level proficiency with in Microsoft Word, Excel and PowerPoint

Interested candidates are asked to submit a cover letter and resume to: bstanton@clarkhill.com.  Please specify “Executive Marketing Assistant” in the subject line.

Proposal Manager  - Detroit, MI (Pittsburgh, PA and Chicago, IL will also be considered)

Clark Hill seeks an experienced Proposal Manager to centrally manage the firm’s proposal and research function in the Detroit, MI office--Pittsburgh, PA and Chicago, IL offices are possible options. Significant experience managing high-level pitches is required. Managing the pitch team and working closely with Member subject matter experts and staff at all levels across the firm’s operational function, this position coordinates the preparation of proposal documentation and tracks the success thereof.  Key objectives are to build an infrastructure to efficiently and effectively vet and respond to new business opportunities that will generate revenue for the firm. 

Primary Responsibilities:

  • Managing the pitch and research team to effectively deliver an efficient end to end pitch function  to include producing high quality research;  tailored first draft pitch documentation of all types in compliance with  client and firm requirements; managing the coordination and development of such documentation to a  high standard of excellence; working with team members to improve quality of output; and working closely with the Senior Director of Business Development in the innovative development of all associated areas .
  • Strategically analyzes business development opportunities and develops compelling, tailored pitch documentation accordingly
  • Develops and implements a Go/No-go process for evaluating participation in requests for proposals
  • Manages end to end process for RFP (request for proposal) submissions including analyzing requirements; engaging in go/no go discussions; working closely with pitch teams and others (including team lead, other team members, General Counsel, Conflicts Department, HR, Finance, IT); developing first and subsequent drafts; coordinating all content; and working to all key deadlines.
  • Oversees pitch database including keeping same populated with appropriate content, capture and development of new content as appropriate; updating existing content and working closely and collaboratively with other team members and Practice Groups to consistently maintain and enhance content (including PG content, bios, policies and precedent pitch content).
  • Audits, writes and refreshes pitch materials in database periodically and as needed.  
  • Manages ongoing data input to Opportunity Tracker to capture detailed data on each opportunity including following up with pitch teams to ensure this content is consistently complete, accurate and up-to-date.
  • Produces detailed management information, reports and analysis of pitch performance including interpreting key messages.

Minimum Requirements:

  • Seven or more years of business development or marketing in legal or other professional services environment
  • Bachelor's degree, preferably in communications, business, or related field
  • Ability to readily comprehend business objectives and correspondingly develop and execute appropriate strategies
  • Organized, detail-oriented individual with strong project management skills, and ability to maintain composure under the pressure of multiple, competing deadlines
  • When multiple RFPs are in play, evening and weekend work may be required in order to meet deadlines
  • Excellent verbal, written proofreading skills  
  • Excellent Word, Excel and PowerPoint skills, including working with templates and styles
  • Conversant with accounting system (Elite) and ability to garner information from the system in order to answer questions and provide background
  • Very strong attention to detail
  • Well-developed and sophisticated organization, communication and interpersonal skills, with a proven ability to relate to and gain the confidence of people at all levels within an organization
  • A team player with the ability to build strong relationships and work collaboratively and calmly with all stakeholders in pressured, time-sensitive environments.

Interested candidates are asked to submit a cover letter and resume to: bstanton@clarkhill.com.  Please specify “Proposal Manager” in the subject line.

Business Development Manager - Los Angeles, CA

Clark Hill seeks an experienced Business Development Manager to assist with the development and execution of business development strategies for the Litigation, Construction, and Insurance practices across the firm. This position works directly with all members of the Marketing and Business Development department. Key objectives are to raise the market profile of the partners and key practices and coordinate efforts with team members on cross-selling efforts and other firm-wide programs.

Primary Responsibilities:

  • Assist with the development and execution of strategic, actionable business development plans for identified practices and industry groups.
  • Collaborate regularly with practice and industry group leaders to track marketing activities against budgets, benchmark progress, and measure ROI for identified practices and industry groups.
  • Coordinate client team efforts, including organizing meetings, preparing research, drafting agendas, creating team plans and follow up to ensure they are executed, and reporting on incremental revenue gained from efforts.   
  • Identify and prioritize the most strategic client educational programs, speaking opportunities and sponsorships for key practices and industries.
  • Oversee execution, follow up and reporting of strategic client events.
  • Work closely with Senior Director of Business Development and practice and industry group leaders to support cross-selling opportunities and identify the best way to capture those opportunities.
  • Support proposal team as needed with proposals, responses to requests for tender and other business development opportunities requiring targeted written responses.
  • Promote exposure of the practices and individual lawyers, as appropriate, and generally facilitate communication among and between the practices.
  • Follow news and trends impacting our clients and our business and identify thought leadership opportunities.  
  • Assist with implementation of other firm-wide marketing initiatives as needed.  

Minimum Requirements:

  • Seven or more years of business development or marketing in legal or other professional services environment.
  • Bachelor's degree is required, preferably in marketing, communications, business, or related field.  Advanced degree beneficial, but not required.
  • Excellent written and verbal communication skills. 
  • Strong ability to lead and motivate team members.
  • Ability to readily comprehend business objectives and correspondingly develop and execute appropriate strategies.
  • Proactive, highly disciplined approach to developing and executing programs.
  • Well-developed and sophisticated organization, communication and interpersonal skills, with a proven ability to relate to and gain the confidence of people at all levels within an organization, as well as an ability to build strong relationships and work in a collaborative environment.
  • Organized, detail-oriented individual with strong project management skills, and ability to work on multiple tasks with competing deadlines.
  • High level of discretion, diplomacy and a commitment to maintaining the highest level of confidentiality.
  • Strong computer skills including advanced knowledge of Microsoft Word, Excel and PowerPoint
  • Travel required.

Interested candidates are asked to submit a cover letter and resume to: bstanton@clarkhill.com.  Please specify “Business Development Manager” in the subject line.

Legal Recruiter - Los Angeles or San Francisco

Clark Hill PLC is seeking a Legal Recruiter to be based in either its Los Angeles or San Francisco office. This position will be responsible for working on all aspects of firm-wide attorney recruiting, including OCI, Associate hiring, and Member hiring. Responsibilities include but are not limited to: Managing all aspects of lateral attorney hiring, in conjunction with the Manager of Legal Recruitment, including screening resumes, conducting introductory interviews, collecting and analyzing due diligence, determining the best process for continued consideration, facilitating interview schedules, and maintaining communications with candidates throughout the recruiting process; Consulting with Practice Group Leaders, Practice Group Directors, Chief Human Resources Officer, COO, and CEO, as required; Assist in the implementation of the firm’s strategic hiring initiatives across all offices; Establish, maintain, and build relationships with third-party recruiters and with law schools; Act as the principal liaison in their home office and assist with the facilitation of the recruiting process in other offices; Work with the Manager of Legal Recruitment and others in Human Resources to track recruiting metrics and refine data-gathering efforts; and assist with other HR-related projects, as delegated by the Chief Human Resources Officer. Qualified candidates should possess a minimum of three years of experience in recruiting, preferably within a professional services firm or educational institution. Candidates must have a Bachelor’s degree in a related field, such as human resources or communications. Candidates with a JD are strongly preferred. Superior interpersonal and problem-solving skills, strong project management skills, and exceptional attention to detail are required. Knowledge of current technology related to managing recruiting and human resources processes is a plus. Interested candidates should provide a cover letter and resume to Jacki Herzog, Manager of Legal Recruitment, at jherzog@clarkhill.com. Please include “Legal Recruiter” in the subject line of the submission email.

Ediscovery Project Manager – Phoenix, AZ and Los Angeles, CA

Clark Hill PLC is seeking an Ediscovery Project Manager for its Phoenix office, or Los Angeles office.  This position is responsible for working on all aspects of ediscovery and the full EDRM lifecycle.  This position is part of the Information Governance and Discovery Services Group.  This project manager will manage all ediscovery activities, including budgeting, timelines, and all project planning; serve as the primary liaison for the collection, processing, hosting, reviewing, and producing data; quality test all data deliverables; implement in-house technical data management activities; and assist with other Information Governance and Discovery Services Group projects, as assigned. 

Qualified candidates will possess a minimum of three years of ediscovery experience preferably within a law firm or professional services firm.  Candidates must have a Bachelor’s degree.  Candidates with a JD or PMP certification are preferred.  Successful candidates will have superior problem-solving skills, strong project management skills, and exceptional attention to detail.  Knowledge of current technology, including Relativity, is required.  Interested candidates should provide a cover letter and resume to Jacki Herzog, Manager of Legal Recruitment, at recruiting@clarkhill.com.  Please include “Ediscovery Project Manager” in the subject line of the submission email. (Placements through external recruiters will not be considered at this time.)

Business Development Manager  - Pittsburgh, PA or Washington, DC

Clark Hill seeks an experienced Business Development Manager to assist with the development and execution of business development strategies for the Banking and Finance, Corporate, and Government and Public Affairs practices across the firm. This position works directly with all members of the Marketing and Business Development department. Key objectives are to raise the market profile of the partners and key practices and coordinate efforts with team members on cross-selling efforts and other firm-wide programs.

Primary Responsibilities:

  • Assist with the development and execution of strategic, actionable business development plans for identified practices and industry groups.
  • Collaborate regularly with practice and industry group leaders to track marketing activities against budgets, benchmark progress, and measure ROI for identified practices and industry groups.
  • Coordinate client team efforts, including organizing meetings, preparing research, drafting agendas, creating team plans and follow up to ensure they are executed, and reporting on incremental revenue gained from efforts.   
  • Identify and prioritize the most strategic client educational programs, speaking opportunities and sponsorships for key practices and industries.
  • Oversee execution, follow up and reporting of strategic client events.
  • Work closely with Senior Director of Business Development and practice and industry group leaders to support cross-selling opportunities and identify the best way to capture those opportunities.
  • Support proposal team as needed with proposals, responses to requests for tender and other business development opportunities requiring targeted written responses.
  • Promote exposure of the practices and individual lawyers, as appropriate, and generally facilitate communication among and between the practices.
  • Follow news and trends impacting our clients and our business and identify thought leadership opportunities.  
  • Assist with implementation of other firm-wide marketing initiatives as needed.  

Minimum Requirements:

  • Seven or more years of business development or marketing in legal or other professional services environment.
  • Bachelor's degree is required, preferably in marketing, communications, business, or related field.  Advanced degree beneficial, but not required.
  • Excellent written and verbal communication skills. 
  • Strong ability to lead and motivate team members.
  • Ability to readily comprehend business objectives and correspondingly develop and execute appropriate strategies.
  • Proactive, highly disciplined approach to developing and executing programs.
  • Well-developed and sophisticated organization, communication and interpersonal skills, with a proven ability to relate to and gain the confidence of people at all levels within an organization, as well as an ability to build strong relationships and work in a collaborative environment.
  • Organized, detail-oriented individual with strong project management skills, and ability to work on multiple tasks with competing deadlines.
  • High level of discretion, diplomacy and a commitment to maintaining the highest level of confidentiality.
  • Strong computer skills including advanced knowledge of Microsoft Word, Excel and PowerPoint
  • Travel required.

Interested candidates are asked to submit a cover letter and resume to: bstanton@clarkhill.com.  Please specify “Business Development Manager” in the subject line.

Legal Secretary (Litigation) – Pittsburgh Office 

Clark Hill PLC is seeking an experienced full-time Legal Secretary for the Litigation Practice Group in its Pittsburgh, PA office.  A minimum of 3 years of litigation experience is required.  This position reports to the Office Manager, as well as assigned attorneys, and is responsible for providing the requisite legal secretarial and administrative support (clerical) needs of assigned attorneys; preparation of letters, memos, pleadings and other documentation as required; entering conflict information into the system for the purpose of running conflict checks for new clients as well as preparation of supporting documentation; file pleadings, electronically or otherwise, with the appropriate court systems; docketing of dates into a central docketing system; making travel arrangements; preparing expense reimbursement documentation; providing documentation, as required, to clients; answering the direct dial phones for assigned attorneys and/or legal assistants; maintaining a system of filing for all attorney work and client information; entering attorney time.  This position provides assistance to attorneys predominantly in the litigation area, but with the ability and willingness to help attorneys, legal assistants, and others in other areas as well. 

Essential Job Functions:

  • Provide legal secretarial and administrative (clerical) support to assigned attorneys.
  • Prepare letters, memos, pleadings and other documentation as required.
  • File pleadings (electronically or otherwise) with the appropriate court systems.
  • Docket dates into a central docketing system.
  • Make travel arrangements.
  • Prepare expense reimbursement documentation.
  • Provide documentation, as required, to clients, opposing counsel, and others.
  • Enter conflict information into the system for the purpose of running conflict checks for new clients as well as preparation of supporting documentation.
  • Maintain an appropriate filing system for all attorney and client work.
  • Answer incoming phone calls for assigned attorneys and legal assistants, unless otherwise directed.
  • Enter attorney time.
  • Perform other duties or tasks as assigned or requested (as needed) by the Office Manager, attorneys, or legal assistants. 

Minimum Requirements: 

Must possess:

  • A minimum of 3 years of litigation experience.
  • Excellent computer skills utilizing MS Word, Outlook and related MS software.
  • Excellent attention to detail, and the ability to handle multiple tasks at one time.
  • Excellent prioritization skills, and the ability to manage a diverse workload for multiple people.
  • Excellent organizational skills.
  • Must be self-motivated.
  • Must be self-starter.
  • Ability to absorb information quickly and adapt to change.
  • Ability to exercise good judgment and business acumen when interacting with clients, potential clients, guests of the firm and co-workers.
  • Excellent communication skills, both verbal and written.
  • Team player orientation.
  • Designation as a Certified Legal Secretary is a plus.

Interested candidates should provide a cover letter and resume to: pdilts@clarkhill.com

Legal Secretary - Princeton, NJ

Clark Hill PLC is seeking a highly experienced and skilled Legal Secretary for its Princeton, N.J. office.  The ideal candidate will provide legal secretarial and administrative support to their assigned attorneys.  Candidates must have 5+ years’ transactional (preferably banking and public finance) and litigation experience with knowledge of Federal and New Jersey state court filings.  Candidates must possess prior experience as a Legal Secretary having supported multiple attorneys, excellent computer skills, (including MS Word, Excel, Outlook, Power Point and related MS software programs), excellent attention to detail, excellent communication skills, strong organizational skills and the ability to work well with others. 

Essential Job Functions:

  • Provide legal secretarial and administrative (clerical) support to assigned attorneys (Member, Associate, Of Counsel, Contract Attorney).
  • Type letters, memos and reports as required.
  • Enter conflict information into the system for the purpose of running conflict checks for new clients.
  • Complete and submit check request forms when filing motions, etc.
  • Electronically file motions (when applicable) with the appropriate court system(s).
  • Provide documentation, as required, to clients and opposing Counsel.
  • Answer all incoming phone calls for assigned attorneys and legal assistants, unless otherwise directed.
  • Maintain an appropriate filing system for all attorney and client work.
  • Organize and produce physical closing binders and closing CDs for transactional matters.
  • Assist in the preparation of bond ordinances, bond resolutions, official statements and other bond closing documents.
  • Perform other duties or tasks as assigned or requested (as needed) by the Office Manager, attorneys, or Practice Group Leader, such as performing billable work (if qualified and if requested on an as-needed basis) and other related tasks.

Education, Experience and Skills:

  • Prior, detailed experience as a Legal Secretary (5+ years preferred) in the specific practice area of need.
  • Excellent computer skills utilizing MS Word, Excel, Outlook, Power Point and related MS software.
  • Excellent attention to detail, and the ability to handle multiple tasks at one time.
  • Excellent organizational and prioritization skills, and the ability to manage a diverse workload for multiple people.
  • Ability to exercise good judgment and business acumen when interacting with clients, potential clients and guests of the firm.
  • Excellent communication skills, both verbal and written.
  • Team player orientation.
  • Designation as a Certified Legal Secretary is a plus.

Interested candidates should provide a cover letter and resume to: pdilts@clarkhill.com

 

Clark Hill PLC is an Equal Opportunity Employer