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Administrative Employment

Clark Hill frequently recruits for administrative personnel to support our attorneys as they deliver exceptional service to our clients. We are seeking to hire highly-motivated individuals who understand the importance of service to both internal and external clients, and are truly team players. The talents and efforts of our administrative personnel are essential to ensuring the quality of our work product and the efficient and effective operations of our growing organization.

+ Client Services Technician – Detroit, MI

The Client Services Technician reports to the Sr. Manager of User Experience and is responsible for delivering outstanding, proactive internal client services to all users of the firm’s technology services. The Client Services Technician will provide administrative (adds/changes/deletes) support for Active Directory and other systems supporting desktops, laptops, thin client and other mobile devices, and the firm’s Cisco IP telephony system.

Required Skills & Experience:

  • Strong knowledge of Windows 2008 Administration with Active Directory (Provisioning, Group Policies, OU, scripting, etc.) and Systems Management tools
  • Experience automating software installs by writing scripts and using group policies in an Active Directory environment
  • Experience configuring and trouble-shooting desktops, laptops, and other office peripherals
  • Working knowledge of Microsoft Windows 7 and Microsoft Windows Server 2003, 2008, 2008 R2 operating systems
  • Significant experience with PC imaging and desktop management including application deployment and driver and .MSI file updates
  • Thorough knowledge of Microsoft Office 2010
  • Knowledge of Cisco telephony systems including the use of Cisco Call Manager and Unity Voice Mail systems to manage end user telephony based services
  • Experience configuring and troubleshooting Blackberry and other smart phones (Android, iPhone)
  • Solid track record of success in customer facing roles
  • Excellent communications skills and high degree of professionalism
  • Demonstrated ability to work in a fast-paced collaborative environment
  • Experience with process improvement methodologies or tools preferred
  • Working knowledge of Microsoft System Center preferred
  • VBScript and Advanced Excel skills preferred
  • Demonstrated ability to deliver superior customer service is required. Prior experience supporting desktops, laptops and other technology in an office setting is essential. Qualified candidates will possess strong written and oral communication skills, and a willingness to “do whatever it takes” with high energy within a collaborative team environment.

    Qualified candidates should submit a resume, including cover letter indicating salary requirement to: Steve Ratliff at itjobs@clarkhill.com. Attn: Client Services Technician.

    Clark Hill PLC is an Equal Opportunity Employer


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